img
Michael View

All I want for Christmas...

20 December 2010 by Michael Harrison

Ever thought of something you really wanted, but couldnt find it in shops? Chances are, if the product is quirky enough, an Australian has already invented it.Jo Lapidge and her family decided to buy a cat. However, she was soon regretting the decision after discovering how often she needed to clean the kitty litter. Watching the movie Meet the parents Lapidge found her solution when the cat went to the toilet on an actual toilet! With a few disks and a cheap toilet seat, Lapidge trained her own... Read More...

Is the iPad important for your business?

16 December 2010 by Michael Harrison

In my most recent website poll 52.6 of respondents indicated that the iPad or similar technology is essential to the future of their business.In my view this percentage will rise significantly in coming years.The now, not so new iPad by Apple has taken the world by storm. So much so, that even Microsoft Word recognises it as a valid word in its spell check!So how good does the iPad shape up, compared to other tablets on the market?Android has launched a cheaper version of the iPad, called the Ma... Read More...

I'm paying for an office because…?

13 December 2010 by Michael Harrison

There's an old gag line. My favourite thing to make for dinner is ... reservations. If you run a small business, do yourself a favour and jump on the worldwide phenomena of outsourcing. Let's take my example. I had permanent employees, a permanent office location, desks, photocopiers, parking spaces and so on. Every single one of these essential business features cost my business money, and a lot of it!... Read More...

Why Telstra's share price can't last

01 December 2010 by Michael Harrison

Telstra shares jumped on the strength on another public bail out. This time its called the NBN. We are buying back the assets we originally owned before the famous float.This short-term reprieve looks great … on paper. The problem is that Telstra will continue to bleed market share because of terrible customer service. A recent personal experience is typical of on-line comments about Telstra.After an issue with one of my numbers, I braved the obstacles and called Telstras business help li... Read More...

Managing Social Media

26 November 2010 by Michael Harrison

The enormous rise in popularity of social media sites like Facebook, Twitter and LinkedIn has seen a change in the way many people do business. Customers are becoming savvier in researching their options online before buying. Of course, they are also using social media sites to voice their grudges and complaints, if they feel justified in their concerns.What this means for many business owners is learning to find ways to actively manage their current level of social media exposure without reduci... Read More...

Charge and be charged!

15 November 2010 by Michael Harrison

The Amex surcharge, sometimes up to 3%, is something that really aggravates me as a customer, and Im not alone, Ive seen countless numbers of staff abused by customers because of this.Once the exclusive realm of the rich or well-travelled businessperson, American Express is a credit card with a challenge in Australia use it and in many establishments, you get charged a fee. So why is this?Short sighted shopkeepers, hotel chains and restauranteurs seem to think it gives them a bit extra margin (... Read More...

Are You Blaming the Messenger?

12 November 2010 by Michael Harrison

The Reserve Banks decision to raise official interest rates is well documented. What made headline news was the decision of the Commonwealth Bank to raise its own interest rates by 45 basis points, 20 basis points higher than the RBA cash rate hike.This decision brought about the ire of many angry customers, who chose to blame the messengers rather than take their frustrations out in a more constructive manner.Bank staff received plenty of abuse from customers. The abuse stemmed from disgruntled... Read More...

When sorry doesn't cut it.

09 November 2010 by Michael Harrison

I was waiting at the desk at a hotel recently when I noticed a man who was very upset because his urgent delivery had sat overlooked at reception for 24 hours. When he found it on the reception desk the clerk said sorry, but nothing else.His reply: That does a whole lot of good doesnt it? He then proceeded to a conference and related his complaint to 50 other delegates.A recent study by the British customer relations organization Consumer Forum found that customers were three times more likely t... Read More...

The U.S. Elections - What it means for Australia

05 November 2010 by Michael Harrison

This weeks election made it clear that American voters want change in Washington.The U.S. House of Representatives, under Democratic control for the past two years, saw a shift to Republican control in the 2010 mid-term election, picking up 60 seats in the part of Congress that initiates tax bills and government spending.No surprise here. The swing from Democratic to Republican control had been anticipated for at least the past four weeks a foregone conclusion according to the endless polling d... Read More...

Is Your Inbox Pushing You To Breaking Point?

04 November 2010 by Michael Harrison

I noticed that in a recent survey by IBM of more than 620 managers, results showed that the sheer number of emails received each day is a major contributor to workplace stress.It was no surprise that more than 45% of the survey participants agreed that the number of emails arriving in their inbox can increase stress levels at work or that as the number of unanswered emails begins to mount up in those inboxes the stress levels rise accordingly.Nearly 100% of people who responded in the survey sai... Read More...

previous
5 / 13
next Go to Page: 1 2 3 4 5 6 7 8 9 10 11 12 13

Categories